FAQ – Frequently asked questions

FAQ - Frequently Asked Questions

FAQ - here we have compiled a bunch of common questions and answers about shopping at Slims.se.
Please scroll to the bottom of the page for information in English about international sales.
 

Are your items in stock?

What we sell comes from our own warehouse located in Sweden, which makes shopping quick and easy for you as a customer = if the item is in stock, you can click the Buy button, otherwise not!
Very rarely, we pre-order some products, but this happens with special editions and items we know will sell out very quickly upon release. Products sold on pre-order are clearly indicated on the item's page.
If the item is out of stock, it will say "TEMPORARILY OUT OF STOCK". If you wish, you can then set up a notification to receive an email as soon as the item is back in stock and available for purchase again.

How much does shipping cost within Sweden?

The shipping cost with DHL is a so-called "flat rate", which means that no matter how much you order, how large or heavy the package becomes, the shipping cost will not exceed SEK 59.
For orders with a value over SEK 1000, shipping is FREE!

How quickly will I receive my package?

Packing takes place Monday to Friday, and the goal is always to dispatch the order within 24 hours. During peak periods, it may take an extra day!
Once the package is sorted at the shipping company's terminal, it usually takes between 1-2 working days for the package to reach your pick-up point.
If you live in northern Sweden or in a remote area such as an island, it may take an extra day for the package to arrive.
During holidays and periods of exceptionally high demand, you should also expect that it may take an extra day for the package to leave our warehouse.

Can I choose my DHL pick-up point?

ABSOLUTELY!
Write a message in the checkout's message field with your desired service point (NOT A PARCEL BOX) and we will arrange it!

How do I track my package?

We recommend downloading the "Mina Paket" app, where you can easily see where your shipment is and receive notifications when the package arrives at the pick-up point. If you want to track your DHL package via tracking number, you can do so HERE.
Usually, you can only see your package after 6 PM, once it has been sorted at the terminal.
If you want to track your PostNord package via tracking number, you can do so HERE.

Why does it cost more to have your package shipped with PostNord?

Unfortunately, we do not have a shipping agreement with PostNord, which means we have to arrange transportation to their service point ourselves.
This creates a cost that we must cover with a slightly higher shipping price.

Is there a minimum order amount?

Yes, the minimum order amount is a product value of SEK 149 + shipping.

I only want something small, can you not send it in a regular envelope?

Unfortunately not. For both your sake and ours, we send all our shipments as trackable packages.
We want to have full control over where your much-anticipated package is and ensure it doesn't get lost along the way.

An item is out of stock, what do I do if I want to order it?

If an item is out of stock, you can set up a notification, and you will receive an email as soon as the shop's inventory is updated.
We can also order an item specifically for you; just contact us by email and we will arrange it!

Do I have to enter my personal identity number?

NO! The field exists so that companies can enter their organization number, making the receipt valid for the company's VAT reporting.
As a private individual, you do not need to fill in your personal identity number, an X, your name, or anything else in this field.

Can you handle a special order?

Yes! We are more than happy to take on customer/special orders!
We can usually source most items from all the brands we list in the shop, and we have a large network of suppliers that we are happy to search to find what you are looking for.
Send an email to info@slims.se and we will get back to you with more information, price, delivery time, etc., as soon as we know more.

I need more products than you have in stock, can you get larger quantities?

We are happy to source larger quantities of an item/items. Contact us for more information on delivery time and we will get back to you with more details as soon as possible.

Do you have spare parts for a Victorinox watch or Victorinox bag?

Unfortunately no, that's a completely different part of Victorinox that deals with watches and bags, and it's not something we can help with.

Can I pay cash on delivery?

Unfortunately not, we only use the following three payment methods:
* Swish
* Swedbank Pay where you can choose between card payment, direct bank transfer, invoice, or credit purchase with installment payments.
* Proforma invoice - contact us and we will compile a proforma invoice and email it to you.

Please contact us if you have any questions or concerns.

Does Slims.se have any reviews or ratings?

On our Trustpilot page, you can read our customers' reviews and ratings about their shopping experience!


Information in English:

Does Slims.se ship to other countries??

Yes we do!

We ship to the following EU countries:
Austria
Belgium
Denmark
Estonia
Finland
Germany
Latvia
Lithuania
Poland
The Netherlands

We do not send gas canisters outside Sweden.

How much is the shipping cost?

The shipping cost is 99 SEK and it's a flat rate = it's never more than 99 SEK, no mather how much cool stuff you order!
AND - THE SHIPPING IS FREE on orders over 2000 SEK!
We use either DHL or PostNord when we send out an international order.
The tracking ID will be sent to your e-mail as fast as the package is on it's way.
The package will be deliviered to the nearest service point and the parcel is insured, you will need to identify yourself to get your package at the service point.
Do I pay in SEK and is VAT included?Yes and yes, you pay in SEK (Swedish krona), VAT and tax is included in the price.
Since we only ship with in EU there are no extra fees!

How do I pay?

All international payments are handled by Swedbank Pay, a secure and easy way to pay.
You can pay with your VISA/MasterCard or direct bank transfer, no extra fees will be added.

Need more information?

Please send us an e-mail to info@slims.se and we will get back to you ASAP!